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Shipping and Handling Information:
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For online orders, shipping is based on the dollar amount of your order, as follows:
| Order Total |
Rate |
| $0.01 - $29.99 | $7.00 |
| $30.00 - $79.99 | $10.00 |
| $80.00 - $129.99 | $14.00 |
| $130.00 - $299.99 | $20.00 |
| $300.00 - and up | $25.00 |
Our items will be shipped directly from our engravers, monogrammers, and other vendors, and will arrive at separate times in different shipments and can take up to 4 weeks to ship out.
Once an order is placed, we WILL NOT accept any changes. This includes address changes, product details, changing an order to a rush status, monogram initial order, etc. We are not responsible for any packages that are shipped to an address provided that is incorrect.
Payment is due upon receipt of order. Products will not be shipped until payment is received. Payment is made prior to the start of your order being processed.
Most orders will arrive within 2-4 weeks. Some custom orders may take a little longer due to the demand. We make most of our products when you order them so they are made especially for YOU. Check product descriptions. You must let us know PRIOR to ordering if you have a special shipping need. We will not issue refunds once orders have been placed. If you have a special need, please let us know!
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| We are so happy you found our website The Palm Gifts! Thank you for your order! We are a family-owned business and take great pride in our products. Please let us know if we can help in any way. |
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Rush Orders:
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If you need your item rushed, we will make every effort to accomodate your needs. PLEASE email us PRIOR to ordering to work out RUSH orders. There maybe an additional RUSH charge applied. Refunds will not be issued if an order is placed and RUSH order has not been granted prior to the order. Additionally, we can not "guarantee" delivery once the package has left our hands and is in the hands of the shipping method. If your package does not arrive and has been overnighted, we will only refund the cost of the shipping, not the products.
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Return Policy:
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Our gifts are custom made for you...unfortunately, we can not accept any returns on our items. If you have any questions about an item, PRIOR to ordering, please contact us. REFUNDS will not be issued once orders have been placed.
Most items are shipped within 2-4 weeks, usually sooner! Monogrammed clogs shipping times will vary. Clogs can take up to 10 weeks during peak times. Please notify us if you need us to rush an order. A rush charge may apply. Please prepare for holidays, special times of year, and seasons accordingly. Our shipping times may vary during this peak time, and can exceed the 4 week delivery time. Contact us with any questions you may
have at customerservice@thepalmgifts.com or call us at 803-802-2121. Email works best, and is our preferred method of communication. Please provide your transaction number in your email as well as a return phone number. We want you to love your unique gifts!!
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Monogramming instructions:
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We are not responsible for monogramming ordered in the wrong order, unless it is an error on our part, in which we will gladly send a replacement as soon as possible.
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Font Choice:
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Check Product Page Descriptions, or email us! Some products can only be monogrammed with certain fonts, and some products may not be able to be monogrammed. If a monogram is not specified, or has been discontinued, we will substitute the most popular font.
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Specialty Engraving and Monogramming:
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Our crystal engravers are highly trained artists that employ an age-old technique for engraving crystal and glassware, using a stone wheel to cut into the glass.
First the item is marked with a grease pencil to center the letters and size them appropriately.
Next, the artist inverts the item to be engraved and actually cuts the letters backwards.
The finished product is shown beautifully monogrammed on this glass.
The end result is a personalized gift sure to be treasured by the recipient for many years to come!!
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Crystal:
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Our Glass Artists engrave your gift selections by hand. Accordingly, some variation is to be expected between pieces - and this actually enhances the uniqueness of your gift! Based on their long experience and extensive training, our artists always use their best judgment in selecting engraving styles and placement positions suitable to the item being decorated. Monogram font is shown on piece.
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Silver Jewelry and Accessories:
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Most jewelry shown is genuine .925 sterling silver unless specified otherwise. Our gifts that are engravable (flask, sterling baby cup, pocket knife, cake knife and server set, coasters, yoyo, napkin rings and other items) are nickel plated to prevent tarnishing!!
If you do not specify the length on your order, a bracelet will be sent in our standard 7" and a necklace in our standard 16" length.
WomenÕs monograms are automatically engraved in the interlocking font unless specified otherwise in the drop down menu choices. All jewelry comes in the interlocking, circle, and times block monogram fonts for monograms, and the cursive, Victoria, century, and greek for writing unless specified.
If you need your item rushed, we will make every effort to accomodate your needs. PLEASE email us PRIOR to ordering to work out RUSH orders. There maybe an additional RUSH charge applied. Refunds will not be issued if an order is placed and RUSH order has not been granted prior to the order. Additionally, we can not "guarantee" delivery once the package has left our hands and is in the hands of the shipping method. If your package does not arrive and has been overnighted, we will only refund the cost of the shipping, not the products.
*We can not be responsible for items in regards to choking or injury.
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Terms Of Use:
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PLEASE READ THESE TERMS AND CONDITIONS CAREFULLY. BY ACCESSING THIS WEB SITE, YOU AGREE TO THESE TERMS AND CONDITIONS.
Acceptance of Terms
The services that The Palm Gifts, Inc. (including its subsidiaries and affiliates, collectively referred to as "The Palm Gifts") provides to you are subject to the following terms and conditions ("Site Terms"). The Site Terms apply exclusively to your access to, and use of, this Web Site and do not alter in any way the terms or conditions of any other agreement you may have with The Palm Gifts for products, services or otherwise. The Palm Gifts reserves the right to amend at any time any policies governing this Web Site, including these Site Terms, by posting the amended terms on this Web Site. Any amended Site Terms shall be effective immediately after they are initially posted on this Web Site. If you do not accept the amended Site Terms (including any referenced policies or guidelines), you must cease using this Web Site.
1. Privacy Policy
We believe strongly in providing you notice of how we collect and use data, including personally identifiable information, from the Web Site. Therefore, we have adopted a Privacy Policy to which you should refer to fully understand how we collect and use information. You understand that through your use of this Web Site or the Services you consent to the collection and use (as set forth in the Privacy Policy) of this information, including the transfer of this information to the United States and/or other countries for storage, processing and use by The Palm Gifts.The Palm Gifts will not share customer's email addresses with any third party sources. Customers of The Palm Gifts are automatically signed up to receive our monthly email newsletter. Anyone wishing to opt out of our mailings may send us an email customerservice@thepalmgifts.com.
2. Proprietary Rights; Limited License
Unless otherwise indicated, all Web Site materials, including, without limitation, the The Palm Gifts' logos, and all text, fonts, designs, graphics and other files, and the selection and arrangement thereof, are the proprietary and copyrighted property of The Palm Gifts or its contributors or licensors. Subject to the terms set forth in these Site Terms, The Palm Gifts grants you a limited license to make informational, non-commercial use only of this Web Site. Any other use of this Web Site or the materials contained herein without the prior written permission of The Palm Gifts is strictly prohibited, including, without limitation: (a) any resale or commercial use of this Web Site or its content; (b) the retransmission, rebroadcasting or other distribution, display or publication of any information contained in this Web Site; (c) making derivative uses of this Web Site and its contents; (d) use of any data mining, robots or similar data-gathering or data-extraction methods; (e) downloading (other than the page caching) of any portion of this Web Site or any information contained on this Web Site, except as expressly permitted on this Web Site; or (f) any use of this Web Site other than for its intended purpose.
Products, processes or technology described in this Web Site may also be subject to other intellectual property protection as well, and all rights therein are reserved by The Palm Gifts. Except as noted above, you are not conveyed any right or license by implication, estoppel or otherwise in or under any patent, trademark or other proprietary right of The Palm Gifts or any third party. All information provided by The Palm Gifts on this Web Site is the sole and exclusive property of The Palm Gifts or its contributors or licensors.
3. Trademarks
The Palm Gifts, the The Palm Gifts' logos and other The Palm Gifts' product or service names or slogans contained in this Web Site are either trademarks, service marks or registered trademarks of The Palm Gifts and its licensors, and may not be copied, imitated or used, in whole or in part, without the prior written permission of The Palm Gifts. In addition, all page headers, custom graphics, button icons, and scripts are service marks, trademarks, and/or trade dress of The Palm Gifts, and may not be copied, imitated, or used, in whole or in part, without the prior written permission of The Palm Gifts. All other trademarks, registered trademarks, product names and company names or logos mentioned herein are the property of their respective owners.
4. Third Party Content & Services
The Palm Gifts may provide links to Web pages and content of third parties ("Third Party Content") as a service to those interested in this information. The Palm Gifts does not monitor nor does it have any control over any Third Party Content or third party Web Sites. The Palm Gifts does not endorse or adopt any Third Party Content and can make no guarantee as to its accuracy or completeness. The Palm Gifts does not represent or warrant the accuracy of any information contained therein, and undertakes no responsibility to update or review any Third Party Content. Users use these links and Third Party Content contained therein at their own risk.
5. Digital Millenium Copyright Act:
The images used on The Palm Gifts site, are property of The Palm Gifts, or are licensed for The Palm Gifts to use. Any unlawful use of our images is prohibited. Any misuse will be reported to the ISP. Thank you.
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